We want to keep our customers happy. That’s why delivering high-quality products and services is our top priority.
We base our definition of quality on what our users and customers require. In other words, the quality standards for our products and services are set by our customers.
We adhere to the quality principles of “zero defects” and “right first time”.
We will process all enquiries, quotations, orders, claims and other communications rigorously and quickly. When we give a deadline, we will meet it.
We will provide training and further development opportunities to help employees develop a solid understanding of quality and adopt good quality practices.
We are all responsible for quality. Every employee therefore has a duty to deliver impeccable work. If an operator identifies a quality risk and is unable to address it without assistance, they must tell their manager immediately.
We will not only eliminate non-conformities, we will eliminate the causes of non-conformities. Preventing non-conformities is more important than eliminating them.
We expect our suppliers to share our commitment to quality, and support them as we work towards our quality goals together.
We are committed to following these quality management principles and any additional requirements expressed by our customers.